Privacy Policy

Who we are

Controller: DEEP GROUP. (Add your registered address / email contact here.)

What data we collect

• Account data: name, email, password (stored securely), account settings.
• Order / hire data: items hired, dates, delivery/collection details, communications.
• Payment data: if you take payments, you typically receive confirmation tokens/records; card details are handled by the payment provider.
• Technical data: IP address, device/browser info, logs for security and performance.

Why we use your data (purpose & lawful basis)

• Provide the service / fulfil bookings (contract).
• Account admin and support (contract / legitimate interests).
• Fraud prevention and security (legitimate interests / legal obligation).
• Marketing emails (consent, where required).

Cookies

We use cookies and similar technologies. Some are strictly necessary (e.g. login/session and trolley). Others (e.g. analytics/marketing) are used only if you consent. See our Cookie Policy.

Sharing your data

We may share data with trusted service providers (e.g. hosting, email, payments, delivery) where necessary to operate the site and provide services. We do not sell your personal data.

International transfers

If any suppliers process data outside the UK, we ensure appropriate safeguards are in place (e.g. contractual protections).

How long we keep data

We keep personal data only as long as needed for the purposes above, including legal/accounting requirements. (Add a simple retention summary if you can.)

Your rights

You may have rights to access, correct, delete, restrict, or object to processing, and to withdraw consent where processing is based on consent.

Contact

To exercise rights or ask questions, contact: [your email].