Hire Terms

Bookings

• A booking is confirmed when we accept your order and (if applicable) receive payment/deposit.
• You must provide accurate contact and delivery/collection details.

Eligibility & ID checks

• We may require photo ID and proof of address for certain items or values.
• We may refuse hire if checks are not satisfied.

Hire period

• The hire period starts at collection/delivery time and ends at the agreed return time.
• Late returns may incur additional charges.

Collection & delivery

• Collection/delivery times are estimates unless agreed in writing.
• You must ensure safe access and suitable loading/unloading space.

Use of equipment

• Use equipment responsibly and in line with any instructions provided.
• Do not modify, open, or repair equipment unless agreed.

Loss, theft, and damage

• You are responsible for equipment while it is in your care (including theft and accidental damage), except where prohibited by law.
• Report faults/issues immediately. Do not continue using faulty equipment.
• We may charge for repair/replacement and/or loss of hire.

Deposits

If a deposit applies, we’ll explain the amount, how it’s held, and when it’s returned. We may deduct reasonable costs for loss/damage/late return.

Pricing & payment

• Prices are shown in GBP and include/exclude VAT as stated.
• Additional charges (delivery, setup, crew) will be shown before checkout/confirmation.

Cancellation by us

If we cannot supply an item (e.g. damage/availability), we may offer alternatives or refund relevant payments.

Consumer information

For online/distance contracts, we provide required pre-contract information and cancellation details—see Cancellations Policy. :contentReference[oaicite:6]{index=6}